Blog

dial taxi using IVR

Why Richmond Taxis have decided to use IVR

Blog
Richmond Taxis have recently introduced an IVR system to help us improve our overall customer service. IVR stands for Interactive Voice Response and is basically an automated system that will allow…
upgrading system to iCabbi

Upgrading our systems – now using iCabbi

Blog
We have now switched to the iCabbi system which we anticipate to result in better service long-term and more efficiency. We’re always striving to become better at Richmond Taxis and with…

New uniforms coming soon to Richmond Taxis

Blog
Richmond Taxis have always endeavoured to provide the highest levels of customer service. It’s with that in mind that we’ve now decided to introduce new uniforms for all our drivers. It’s…
Steve handing food to Hebburn Helps

Richmond Taxis partnership with Hebburn Helps

Blog
Richmond Taxis are proud to announce their partnership with the local charity, Hebburn Helps. Since our very inception, it’s always been important for Richmond Taxis to have a strong connection to…