Richmond Taxis have recently introduced an IVR system to help us improve our overall customer service. IVR stands for Interactive Voice Response and is basically an automated system that will allow us to quickly deal with your calls.
When you call up Richmond Taxis in future, you will be given a number of options to choose. By choosing the option most relevant for you, you will be dealt with more quicker than normal.
This will also allow us to deal with the call more effectively as the call will then be transferred to the most relevant person.